DO I NEED A PRESCRIPTION?

If you are ordering a prescription drug, yes. All our insulin products also require a prescription. To make things easier, once you place your order you can provide us with your local pharmacy’s information or doctors information and our pharmacy team can retrieve the prescription for you.

DO YOU SHIP TO THE UNITED STATES?

Yes! We ship to all states including Alaska and Hawaii.

HOW MUCH IS YOUR SHIPPING?

We charge a flat rate for shipping

Refrigerated items – $29.99 

Non-Refrigerated items – $14.99

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

All items requiring refrigeration are shipped  with Canada Post Express with a tracking number, using an insulated container and gel packs. Packages take approximately 4-10 business days to arrive depending on the season. 

Packages not requiring refrigeration will take approximately 2-3 weeks to arrive.

Disclaimer

All packages require signatures to be received. Is no one is available to receive the package, it may need to be picked up at the local post office. Unclaimed packages will be returned to sender at the customers expense. 

Packages are shipped Monday through Thursdays, we recommend re-ordering early during busy holiday seasons.

After shipment GSW transfers the responsibility in full to the customer to ensure the package will be received on time.

HOW IS MY INSULIN PACKAGED?

Upon receiving your order, should the insulin be warm, we ask that you store it in the refrigerator. Insulin products can be at room temperature for up to 30 days.

Any questions or concerns please do not hesitate to give us a call. You can call our toll-free number.

WHAT ARE YOUR HOURS OF OPERATION?

Monday to Friday 9:00am to 5:00pm Central Standard Time

DO YOU PRICE MATCH?

Yes we do!

Please be advised that price matches are subject to approval. When requesting to price match with a competitor company kindly provide the competitor company’s web url and/or a screenshot of the current pricing on their website. This offer cannot be combined with any other coupon or other special offer(s).

HOW MUCH MEDICATION CAN YOU SUPPLY AT ONCE?

We are able to dispense up to a 3 month supply of medication at a time.

IS MY PRIVACY PROTECTED?

Protecting your confidentiality information is our foremost priority. Canada’s PIPED (Personal Information Protection and Electronic Documents) Act prohibits us from sharing our customer’s personal, medical or financial information to anyone (without your consent) other than the health professionals responsible for filling your prescriptions.